Terms of Service

Last updated: 9 October 2026

Welcome to Belcassa. By using our website or placing an order, you agree to the following Terms of Service. Please read them carefully before purchasing.

1. About Us

Belcassa is a trading name of Mae Macpherson Art Studio Limited, registered in Scotland under company number SC864625, with its registered office at 5 South Charlotte Street, Edinburgh, Scotland, EH2 4AN.

Belcassa is a wall art brand offering a curated collection of artwork designed to bring style, personality and character to your home.

Our artwork is produced using modern digital design and professional printing techniques, with each piece printed to order.

For enquiries, please contact us at hello@belcassa.co.uk.

2. Products

All Belcassa wall art is printed on demand following an order.

We offer artwork from our existing collection in a selection of standard sizes and formats. Customers may also enquire about specially requested sizes that are not part of our standard product options.

Colours may vary slightly from those shown on screen due to differences in monitor settings, lighting and printing processes.

Product dimensions are approximate and may vary slightly due to normal printing, trimming, framing or canvas-stretching processes.

Please check the artwork, dimensions, format and any other selected options before placing your order.

For specially requested sizes, we will confirm the agreed specifications before accepting the order.

3. Pricing

All prices are displayed in pounds sterling (GBP) and include VAT.

Any applicable delivery charges will be displayed before checkout.

Prices for specially requested sizes may be quoted individually.

We reserve the right to change prices without prior notice. Changes will not affect orders that have already been accepted.

Promotional pricing may be available for limited periods and cannot be applied retrospectively unless otherwise stated.

4. Payments

We accept major credit and debit cards, PayPal and other secure payment methods displayed at checkout.

Payment must be authorised before an order is processed.

Payments are handled by secure payment service providers. We do not store customers' full payment card details.

5. Shipping & Delivery

All artwork is printed on demand.

Orders are typically dispatched within five working days. Dispatch times may vary depending on production schedules, order volumes and whether a specially requested size has been ordered.

We currently deliver within the United Kingdom only.

Estimated delivery times will be provided where available. Unless a specific delivery date has been agreed, delivery estimates are not guaranteed.

We will take reasonable steps to deliver your order within the agreed timeframe or, where no timeframe has been agreed, within the period required by applicable consumer law.

We remain responsible for the goods until they are delivered to you or a person nominated by you, except where you independently arrange a carrier not offered by us.

If your order is significantly delayed, lost or damaged during delivery, please contact us at hello@belcassa.co.uk so we can investigate and arrange an appropriate resolution.

6. Returns & Refunds

We want you to be happy with your Belcassa artwork. The following policy explains your rights and how returns are handled.

Standard Artwork - Change-of-Mind Returns

For standard artwork purchased online, UK consumers generally have the legal right to cancel their order within 14 days of receiving the goods, without giving a reason.

This includes artwork selected from our existing collection in our normal advertised sizes and formats, even where the artwork is printed only after an order has been placed.

To exercise your right to cancel, please email hello@belcassa.co.uk with a clear statement that you wish to cancel your order. You may also use the model cancellation form provided at the end of these Terms.

You must notify us within 14 days of receiving your order.

You then have a further 14 days from notifying us to send the goods back.

Customers are responsible for the direct cost of returning goods for change-of-mind cancellations. We recommend using a tracked delivery service and packaging the artwork securely to prevent damage.

We may make a lawful deduction from your refund for any reduction in the value of the goods caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

Where the statutory cancellation right applies, we will refund the eligible purchase price and standard outbound delivery charges, where required by law.

Refunds will be issued within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier. We may withhold reimbursement until that point where permitted by law.

Refunds will normally be made using the original payment method unless otherwise agreed.

Specially Requested Sizes and Personalised Artwork

Where a customer requests artwork manufactured to their individual specifications, such as a genuinely bespoke size outside our standard advertised options, the order may qualify for the statutory cancellation exception for goods made to the consumer's specifications or clearly personalised.

Where that exception applies, the customer will not have the usual 14-day change-of-mind cancellation right.

We will identify any such exception and explain it clearly before the customer commits to the order.

Simply printing an existing artwork after an order is placed does not, by itself, remove the statutory cancellation right.

The exception does not affect the customer's legal rights if the goods are faulty, damaged, misdescribed or do not conform to the agreed specifications.

Faulty, Damaged or Incorrect Artwork

If your artwork arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible at hello@belcassa.co.uk, ideally including your order number and photographs of the issue.

Your rights under the Consumer Rights Act 2015 remain unaffected.

Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund.

Where goods do not conform to the contract, we will meet return costs where legally required.

Nothing in these Terms excludes or limits your statutory consumer rights.

7. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

For standard artwork where the statutory cancellation right applies, you may cancel within the applicable cancellation period, including before delivery.

If your order has already been dispatched, you may need to return the goods in accordance with Section 6.

For specially requested sizes or personalised artwork that qualify for a statutory cancellation exception, cancellation may not be available once the order has been accepted.

Any applicable cancellation restrictions will be explained before purchase.

8. Intellectual Property

All content on this website, including artwork, images, text, logos, graphics, branding and designs, is owned by Mae Macpherson Art Studio Limited or used with permission from the relevant rights holders.

No website content or artwork may be copied, reproduced, distributed, modified or used commercially without prior written permission, except where permitted by law.

Purchasing a physical artwork does not transfer copyright or other intellectual property rights in the design.

9. Privacy Policy

We respect your privacy and are committed to protecting your personal information.

We process personal data to manage orders, payments, deliveries, customer enquiries and the operation of our website.

We may share relevant information with trusted service providers where necessary and lawful, including payment processors, printing and fulfilment partners, delivery companies and website service providers.

For further information about how we collect, use and protect personal information, please read our separate Privacy Policy.

10. Limitation of Liability

We are not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control, except where the law provides otherwise.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be excluded.

Nothing in these Terms affects your statutory consumer rights, including your rights relating to faulty, damaged or misdescribed goods.

11. Governing Law

These Terms are governed by the laws of Scotland.

If you are a consumer resident elsewhere in the United Kingdom, you will retain any mandatory consumer protections applicable in your place of residence.

Nothing in these Terms restricts your right to bring proceedings in a court that has jurisdiction under applicable law.

12. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, products, services or legal requirements.

Updated Terms will be published on our website.

The Terms applicable to an order will generally be those in effect when the order was accepted, unless a change is required by law or agreed with you.

13. Website Information & Errors

We make reasonable efforts to ensure that information on our website is accurate and up to date.

However, occasional errors, inaccuracies or omissions may occur in product descriptions, dimensions, prices or availability.

We reserve the right to correct such errors.

If a material error affects your order, we will contact you to explain the issue and offer an appropriate resolution, including a refund where applicable.

14. Order Acceptance

All orders are subject to acceptance.

An automated acknowledgement that we have received your order does not necessarily constitute acceptance.

A contract is formed when we confirm acceptance of your order or dispatch the goods, as explained during checkout.

We may decline an order for legitimate reasons, including product unavailability, payment issues or a material pricing error.

If payment has already been taken for an order that we do not accept, we will issue a refund.

For specially requested sizes, the agreed specifications and price will be confirmed before the order is accepted.

15. Customer Responsibilities

Customers are responsible for providing accurate information when placing an order, including contact details, delivery addresses, artwork selections and dimensions.

Please check all product sizes, formats and specifications carefully before completing your purchase.

For specially requested sizes, customers should review and confirm the agreed measurements before ordering.

If you notice an error in your order details, please contact us as soon as possible.

Nothing in this section limits your statutory rights where goods are faulty, misdescribed or do not conform to the contract.

16. Use of Our Artwork

Belcassa artwork is sold for personal display and enjoyment.

Purchasing a print does not grant permission to reproduce, scan, copy, redistribute or commercially exploit the artwork.

Our designs may not be reproduced, resold as reproductions, edited or used commercially without prior written permission, except where permitted by law.

Customers may resell their lawfully purchased physical artwork, subject to applicable law.

17. Events Beyond Our Reasonable Control

We are not responsible for delays or failures caused by events beyond our reasonable control, including severe weather, transport disruption, strikes, power failures or major supply interruptions.

Where such events affect your order, we will take reasonable steps to minimise disruption and keep you informed.

Your statutory rights, including applicable cancellation and refund rights, remain unaffected.

18. Age Restrictions

By placing an order on our website, you confirm that you are at least 18 years old or are purchasing with the permission and supervision of a parent or legal guardian.

19. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply.

20. Entire Agreement

These Terms, together with the relevant product information, checkout details and order confirmation, form the agreement between you and Belcassa regarding your purchase.

Our Privacy Policy and Cookie Policy separately explain how we handle personal information and website technologies.

Nothing in these Terms excludes any rights or remedies that cannot legally be excluded.

21. Communication

By placing an order, you agree that we may contact you with necessary information relating to your purchase, including order confirmations, payment notifications, dispatch updates and customer service communications.

Marketing communications will only be sent where permitted by applicable law, and customers may opt out where relevant.

If you have any questions about these Terms, please contact us at:

hello@belcassa.co.uk